Corporate
Culture

Mullen Group strongly believes in investing in our people by providing:

• Comprehensive Safety Programs;
• Opportunity for advancement – we prefer to promote from within;
• Transfer opportunities within the Mullen Group;
• Incentive-based programs;
• Benefit plans – medical, dental, life insurance;
• Education and Training – including Business Management Certification;
• Employee and Family Assistance Program;
• Roland & Leona Mullen Scholarship Fund; and
• Commitment to quality and excellence.

There is an abundance of opportunity in Mullen Group. Our growing organization is well suited to those individuals who not only want to excel at what they do, but want the opportunity and the challenge to try new and exciting adventures, allowing them to move ahead and to take on added responsibilities.

We’re a family! Our people have an abundance of opportunity. Mullen Group is a growing organization which is well suited to those individuals who not only want to excel at what they do, but want the opportunity and the challenge to try new and exciting job opportunities that allow them to advance and take on added responsibilities. We encourage our people to explore their options for employment within our group of companies.

We promote from within whenever possible.

Mullen Group’s commitment to effective safety and loss prevention systems is deeply entrenched in our fundamental belief that effective leadership is what drives Best-In-Class safety performance. Our leaders will be held accountable for their business unit’s safety performance by:

• Demonstrating correct safety behaviours;
• Creating effective HSE Management Systems;
• Clearly defining the roles and responsibilities of our people;
• Providing needed resources; and
• Measuring, reviewing and continuously improving safety performance.

Establishing the Safety Culture “7 Key Elements”

• Recruitment: we want to attract the very best individuals to our organization;
• Pre-Employment Hiring Procedures: we orientate, train, test and assess fitness for duty;
• Set The Standards: we let everyone know what is expected;
• Monitor & Measure: we must ensure that everyone follows the standards established;
• Provide Safe & Reliable Equipment & Facilities: everyone needs access to the right tools to be successful;
• Education & Skills Upgrading: we must continuously strive to improve; and
• Discipline: we endorse a disciplined approach to safety performance; the health and safety of our people shall not be compromised.

The Mullen Group IT Department is comprised of talented individuals with the technological and creative skills needed to bring “Best-In-Class” hardware, software, and telecommunications solutions to the Mullen Group of companies.

We endeavour to enhance our employees’ computing experience by offering quality shared services in the areas of: security, governance, research and development, procurement, implementation, training, and support.

The IT Department of Mullen Group is entrusted with the responsibility of overseeing the IT systems and communication networks utilized by the corporate office and the business units. In managing a diverse group of companies in Mullen Group, IT is presented with significant challenges due to the specific and often unique requirements of the business units.

The role of the IT Department can be best summarized as follows:

• We are an Applications Service Provider to many business units which is administered through our IT Shared Services Program;
• We provide IT oversight and audit functions to those business units that administer their own IT systems; and
• We develop and administer the IT Strategy for the Mullen Group.

Mullen Group expects the companies we invest in to be industry leaders. This is accomplished by challenging our people to enhance their leadership skills and overall abilities through continuous training.

At Mullen Group, we understand that companies do not provide superior customer service, PEOPLE DO.

We believe that people prosper within an organization when they have the competitive tools and a supportive environment in which to work. People within the Mullen Group are empowered and supported to make decisions. They are given responsibility and challenged to be accountable for the results of their actions.

Our growing organization is well-suited to those individuals who not only want to excel at what they do, but want the opportunity and the challenge to try new and exciting ventures, allowing them to move ahead.

Providing customers with high quality customer service is the key to any successful organization. Mullen Group strives to achieve a superior level of customer service by focusing on the goal of attaining “Excellence in everything we do”. Mullen Group subscribes to the principles of Total Quality Management. This program encourages each employee to strive for quality in every aspect of our business.

Mullen Group has designed its own program, branded “On the Road to Quality”. This nationally recognized, award-winning program is designed to help us provide the highest levels of customer service and maintain a high-quality work environment for our people.

In addition to providing specific job-related and safety training, we encourage ALL of our people to continue their education, training and skills upgrading. Our overall training-related goal is to have every individual in the organization receive a minimum of 20 hours of education and skills upgrading each year.

For this reason we have partnered with SAIT to provide a 160-hour Business Management Certificate Program to all interested employees.

Mullen Group believes that to be a Best in Class organization and an Employer of Choice we must invest in our people. In addition to education, training and comprehensive safety programs, we offer the following initiatives:

• Employee and Family Assistance Program;
• Roland and Leona Mullen Scholarship;
• Benefit plans;
• Opportunity for advancement – we promote from within the Mullen Group;
• Transfer opportunities within the Mullen Group;
• Incentive programs – because the Mullen Group shares its success and because they help us provide a high-quality work environment for our people; and
• Competitive wage packages.

As quality guru Dr. W. Edwards Deming once said:
“It is the right of all people to have joy in their work.”

We take that statement very seriously.